New From ARL: SPEC Kit (#327) Looks at Reconfiguring Service Delivery

Posted on December 27, 2011 by


The Complete SPEC Kit is Fee-Based (Order Form).

From the SPEC Kit #327  News Release:

The Association of Research Libraries (ARL) has published Reconfiguring Service Delivery, SPEC Kit 327, which investigates whether and how ARL member libraries have reconfigured staffed service delivery points in the main library and in any branches that report to the main library. It explores whether service points and/or branches have been added, closed, or consolidated; the drivers for those decisions; the impacts on staff; the changes in delivery methods; and whether there have been any collaborations with other institutions or consortia, or outsourcing of service delivery. It also explores user involvement in the planning for service changes and whether the effectiveness of new service configurations has been assessed.

The executive summary and table of contents are available online, free (20 pages; PDF).

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